Technical Customer Service Specialist

Job Description

Join the TAC Rockford team as a Technical Customer Service Specialist, where you’ll be an integral part of our customer service and technical support team. In this role, you’ll tackle customer inquiries, prepare quotes and proposals, and provide technical assistance throughout the sales process—all while ensuring our customers are always in the loop.

This role comes with plenty of on-the-job training, so no need to be an expert right away! We’re more interested in your willingness to learn, grow, and dive into new challenges alongside us. Your curiosity and eagerness to develop will make you a great fit.

Required Traits

• Curiosity and Learning: a strong desire to learn new information and apply it effectively.
• Technical Aptitude: a keen interest in learning about mechanical and technical components.
• Customer Service Skills: exceptional ability to address customer inquiries and concerns with professionalism and positivity.
• Communication Skills: strong verbal and written communication abilities with a customer-focused approach.
• Friendly Attitude: a warm, approachable demeanor.
• Computer Proficiency: comfort with a variety of computer applications and software.
• Independence: ability to work autonomously, manage time effectively, and meet deadlines.

Key Responsibilities

• Customer Interaction: Respond professionally to customer emails and phone calls providing detailed product information and assistance.
• Quotes and Proposals: Prepare accurate customer quotes and proposals in a timely manner asking insightful questions to better understand customer needs.
• Technical Assistance: Develop a strong understanding of TAC Rockford’s product offerings and provide both pre- and post-sales technical support including troubleshooting and follow-ups.
• Website and Documentation Updates: Ensure product information, documentation, and descriptions on our website are current and accurate.

Desirable Experience / Background:

• Experience with mechanical or technical products.
• Background in technical support or customer service in an office environment.
• Familiarity with CNC machines and mechanical components (e.g., motors, pumps, valves, and cylinders).
• An Associate or Bachelor’s degree or equivalent work experience.
• Global experience including travel or foreign language skills is a plus.

Employment Details

This position is full-time and in-person. Compensation is based on skills and experience. TAC Rockford offers an excellent 401k plan with an industry-leading company match, paid vacation and holidays (including your birthday and a "Ferris Bueller's Day Off"), a Rockford MakerSpace membership (RockfordMakerSpace.org), and more. Health insurance is not provided.

How to Apply

If you’re ready to contribute to a forward-thinking team and advance your career, we encourage you to apply. Send your resume to careers@tac.us along with a note telling us why you believe working at TAC Rockford is a great fit for you. Only applications including both will be considered.

Meet TAC Rockford

TAC Rockford is a leading provider of innovative mechanical and technical solutions for CNC machines. We pride ourselves on delivering high-quality products and exceptional customer service.

Our products help manufacturers sleep at night. No, not by tucking them in bed with hot cocoa, but by providing them with tools and equipment to ensure their machines are doing what they’re supposed to do.

We are a fun, laid-back group of people located in a newly-renovated 1900s era building in Rockford's vibrant downtown. TAC Rockford is actively involved with several organizations including FIRST Robotics teams and Rockford MakerSpace.