Technical Customer Service Specialist

About Us: TAC Rockford is a leading provider of innovative mechanical and technical solutions for CNC machines. We pride ourselves on delivering high-quality products and exceptional customer service. As we continue to grow, we're looking for a dedicated and technically adept individual to join us as our Technical Customer Service Specialist.

This position includes substantial on-the-job training. We do not expect you to be familiar with everything we do from the start; instead, we encourage a willingness to learn and grow with us.

Job Description: As a Technical Sales Support Specialist at TAC Rockford, you will be a key part of our customer service and technical support team. Your role will involve handling customer inquiries, preparing quotes and proposals, and offering technical assistance throughout the sales process. You will also contribute to maintaining accurate product information on our website.

Required Traits:

• Curiosity and Learning: A strong desire to learn new information and apply it effectively.
• Technical Aptitude: A keen interest in learning about mechanical and technical components.
• Customer Service Skills: Exceptional ability to address customer inquiries and concerns with professionalism and positivity.
• Communication Skills: Strong verbal and written communication abilities, with a customer-focused approach.
• Friendly Attitude: A warm, approachable demeanor.
• Computer Proficiency: Comfort with a variety of computer applications and software.
• Independence: Ability to work autonomously, manage time effectively, and meet deadlines.

Key Responsibilities:

• Customer Interaction: Respond professionally to customer emails and phone calls, providing detailed product information and assistance.
• Quotes and Proposals: Prepare accurate customer quotes and proposals in a timely manner, asking insightful questions to better understand customer needs.
• Technical Assistance: Develop a strong understanding of TAC Rockford’s product offerings and provide both pre- and post-sales technical support, including troubleshooting and follow-ups.
• Website and Documentation Updates: Ensure product information, documentation, and descriptions on our website are current and accurate.

Desirable Experience / Background:

• Experience with mechanical or technical products in a similar company setting.
• Background in technical support or customer service in an office environment.
• Familiarity with CNC machines and mechanical components (e.g., motors, pumps, valves, and cylinders).
• An Associate or Bachelor’s degree, or equivalent work experience.
• Global experience, including travel or foreign language skills, is a plus.

Why Join Us? At TAC Rockford, we offer a collaborative and supportive work environment where your skills can flourish. We value curiosity, technical expertise, and exceptional customer service.

This position is full-time and in-person. Compensation based on skills and experience. TAC Rockford offers an excellent 401k plan with an industry-leading company match, paid vacation and holidays (including your birthday and a Ferris Bueller's Day Off), a Rockford MakerSpace membership (RockfordMakerSpace.org), and more. Health insurance is not provided.

If you’re ready to contribute to a forward-thinking team and advance your career, we encourage you to apply. Send your resume to careers@tac.us along with a note telling us why you believe working at TAC Rockford is a great fit for you. Only applications including both will be considered.