Ziehl Abegg Replacement Parts Service

Ziehl Abegg Replacement Parts Service

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Ziehl-Abegg, one of the world's most respected electric motor and fan manufacturers with nearly 100 years of superior customer-focused solutions, has formed a North American subsidiary, Ziehl-Abegg Inc., to service its growing customer base in the U.S., Canada, and Mexico. Experienced technical support, sales, services, and information will now be available from a US company.

A close relationship and quality are not just business axioms but a claim that has to be proved daily. Founded in 1910, Ziehl-Abegg unleashed another trend-setting breakthrough in the 1950s when the external rotor motor was developed as a motor for fans. Since that time the principle has been optimised and transferred into many new applications.

Ziehl-Abegg, your partner around the globe!

Ziehl-Abegg has developed an outstanding image and became market leader in important areas, such as; elevator drive production, motor production, fans and control systems, all at a qualitively high standard.

Wherever there's an elevator or escalator in motion, most times there's a Ziehl-Abegg motor hidden in the background. Whilst the "made in Kuenzelsau" fans, (for applications such as air-conditioning large buildings) are in great demand, Ziehl-Abegg electronic control systems are also in great demand, because of their ability to efficiently speed control fans, highly desirable in applications such as clean room air-conditioning and refrigeration technology.

Ziehl-Abegg offers control systems for the drive market sector. They are held in high acclaim for position accuracy and passenger ride comfort, freight elevators, storage and retrieval drives, cranes and lifting machines. With 1500 employees in the Parent company in Kuenzelsau, the facilities in Bieringen and near Waldenburg, in the Hohenlohe trade area, Ziehl-Abegg ranks as one of the largest employers in Hohenlohe.

Ziehl-Abegg have subsidiaries, production facilities, representations and business partners in more than 30 countries in the world, to ensure worldwide access to the electro-mechanical products that are made near to the Kocher and Jagst rivers. Our sales network, through which new markets are acquired permanently, stretches from Australia to Canada, from Scandinavia to South-Africa, from Great Britain to China.

What exactly is your Spare Parts Service?
Transatlantic Connection supplies spare parts originating from Europe and Asia. We aren't the official US representative for most of the companies we supply parts for, but we can get the parts quickly and cost-effectively through our global network of suppliers and shipping companies. Buying those hard-to-find overseas parts from us is easy -- we handle all the international communication, payment, and shipping issues for you.

What information do I need to provide to you?
The more information the better. Typically, we would like to have whatever information can be found on the nameplate, but we need at least the manufacturer's name and part number. Information we would like to have when it is available/appropriate: serial number, town of manufacture, ratio (for gearboxes), electrical information (voltage, frequency, etc.)

Are you the official representative for all these companies?
Transatlantic Connection is the US representative for many companies, but we do not officially represent most of the companies we are able to supply replacement parts for.

Can I get parts faster than you have quoted? 
Generally, yes. Parts typically arrive in the US via our weekly consolidated shipment, but we can coordinate a special shipment to save a few days. In extremely urgent cases, we are also able to arrange courier service. Should a critical spare part not be in stock at the manufacturer, we will also work with them to expedite production if possible.

Are you supplying the original part, or a substitute?
Transatlantic Connection supplies the original manufacturer part. If the original is no longer available, we will work with the manufacturer of the part to identify a suitable replacement.

Can you provide technical support for products?
For companies we represent, our technical staff in Rockford, IL is available to provide support. For parts from other manufacturers, our technical support team may not have the answer, but will work with the manufacturer to provide needed support. We are typically not able to provide technical support for parts not supplied by our company. 

Will I be billed separately for international inbound freight, customs clearing, and duty costs?
In almost all cases, our quote to you includes all costs related to international shipment -- we won't surprise you with high additional charges at invoice. You only need to pay for the part and to get it from Rockford, Illinois to your location. In some cases, we may quote certain costs separately. If this is the case, the costs will be clearly shown on the quote.

Can you get "proprietary" parts?
Sometimes parts are custom-designed for a particular OEM. If this is the case, the parts are usually only available from the OEM. In certain instances, we are able to supply parts, so please contact us with information for your specific part.

Do you stock parts?
While we do stock some items, most items need to come from the manufacturer.

What types of parts are available?
Virtually any type of component is available. We have supplied parts for most typical industrial equipment, but also some unusual ones -- hydroelectric plants, ski lifts, wind turbines, and ships.

From what countries can you get parts?
Our supply chain is strongest in Germany, the UK, Japan, and Korea, but we can obtain parts from virtually all European and Asian countries.

The nameplate on my part is all in a foreign language. I don't know what number is what!
Send us a photo of the nameplate. Several of our staff members are multi-lingual and can help with translation.

How long do I have to wait for a quote?
For some items we have price lists, allowing us to quote right away. However, for most items, we need to check with the manufacturer for current pricing and lead time. Because of international time changes, this process typically takes at least a day, but can take longer depending on the time the manufacturer needs to calculate pricing.

Can you repair parts?
We can typically coordinate repair at the manufacturer. If a part is deemed unrepairable, we will only invoice for the shipment cost to the manufacturer and any evaluation charge they have.

What is the warranty on parts I purchase from Transatlantic Connection?
We extend the same warranty as the manufacturer of the part. Contact us for specifics on a particular part.

Ziehl Abegg Replacement Part Request

If you would like a quotation for Ziehl Abegg parts, please use the form below or contact us:

Telephone: 815-962-5600
Fax: 815-962-4600
Location: 304 North Main Street, Suite 104, Rockford, IL 61101-1101 USA
Email: infο@tac.us

If you have photos of the nameplate or part to send, please e-mail them. Pictures of the nameplate can be especially helpful in identifying replacements for older parts.

Part Description
  - Model or part number
  - Serial number (if applicable)
  - Additional specifications (if applicable)
  - Telephone, fax, address info on part (if available)
Notes, comments, or other information
Your contact information
Name Position or Title
Company Mailing Address

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