Röhrs Replacement Parts Service
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Dr. Werner Röhrs KG is a steel forming company which’s product portfolio is diversified widely including springs, fan wheels, fire tubes and ski lift accessories. Dr. Werner Röhrs KG provides technically challenging product solutions to the further processing industry as well as to end product manufacturers throughout the world.
The Dr. Werner Röhrs KG was founded in 1919 as a manufacturer for highly stressed spring products. Since then, it became a specialist concerning steel treatment and satisfies its customers with its extensive know-how. Committed employees, intense research and development and state-of-the-art test-laboratories led the company to a spring manufacturer for highest demands.
The company also shows an impressive development concerning its products. Launching with springs (coil springs, multi-wire springs, tension springs e.g.) the company developed four major product lines until today: springs, burner tubes, fan wheels and ski-lift technology.
But the growth of the spring product group has not stopped in the meantime. As a result of different operation purposes and special customer needs, like spring length, spring characteristic and installation space, the spring program developed to a large spectrum of springs. Our springs range from compression springs like spring washers, helical disc springs, flat wire springs, round wire springs, cone springs, strand springs, leg springs up to tension springs.
One of the most important springs of the Dr. Werner Röhrs KG is the helical disc spring. Helical disc springs are used whenever customers require high spring forces within a small installation space. Due to their high lifetime, compared to spring washers (disc springs), they can be used in nearly all technical applications.
Flat wire springs are cylindrical compression springs made from flat wire. They show the advantage of greater travel or higher spring force compared to round wire springs. Multi wire springs are springs made from stranded wire. They sustain torsional stress compared to normal springs. Multi wire springs keep up their characteristic even if wires within the strand brake. Therefore they are often used as safety springs.
What exactly is your Spare Parts Service?
Transatlantic Connection supplies spare parts originating from Europe and Asia. We aren't the official US representative for most of the companies we supply parts for, but we can get the parts quickly and cost-effectively through our global network of suppliers and shipping companies. Buying those hard-to-find overseas parts from us is easy -- we handle all the international communication, payment, and shipping issues for you.
What information do I need to provide to you?
The more information the better. Typically, we would like to have whatever information can be found on the nameplate, but we need at least the manufacturer's name and part number. Information we would like to have when it is available/appropriate: serial number, town of manufacture, ratio (for gearboxes), electrical information (voltage, frequency, etc.)
Are you the official representative for all these companies?
Transatlantic Connection is the US representative for many companies, but we do not officially represent most of the companies we are able to supply replacement parts for.
Can I get parts faster than you have quoted?
Generally, yes. Parts typically arrive in the US via our weekly consolidated shipment, but we can coordinate a special shipment to save a few days. In extremely urgent cases, we are also able to arrange courier service. Should a critical spare part not be in stock at the manufacturer, we will also work with them to expedite production if possible.
Are you supplying the original part, or a substitute?
Transatlantic Connection supplies the original manufacturer part. If the original is no longer available, we will work with the manufacturer of the part to identify a suitable replacement.
Can you provide technical support for products?
For companies we represent, our technical staff in Rockford, IL is available to provide support. For parts from other manufacturers, our technical support team may not have the answer, but will work with the manufacturer to provide needed support. We are typically not able to provide technical support for parts not supplied by our company.
Will I be billed separately for international inbound freight, customs clearing, and duty costs?
In almost all cases, our quote to you includes all costs related to international shipment -- we won't surprise you with high additional charges at invoice. You only need to pay for the part and to get it from Rockford, Illinois to your location. In some cases, we may quote certain costs separately. If this is the case, the costs will be clearly shown on the quote.
Can you get "proprietary" parts?
Sometimes parts are custom-designed for a particular OEM. If this is the case, the parts are usually only available from the OEM. In certain instances, we are able to supply parts, so please contact us with information for your specific part.
Do you stock parts?
While we do stock some items, most items need to come from the manufacturer.
What types of parts are available?
Virtually any type of component is available. We have supplied parts for most typical industrial equipment, but also some unusual ones -- hydroelectric plants, ski lifts, wind turbines, and ships.
From what countries can you get parts?
Our supply chain is strongest in Germany, the UK, Japan, and Korea, but we can obtain parts from virtually all European and Asian countries.
The nameplate on my part is all in a foreign language. I don't know what number is what!
Send us a photo of the nameplate. Several of our staff members are multi-lingual and can help with translation.
How long do I have to wait for a quote?
For some items we have price lists, allowing us to quote right away. However, for most items, we need to check with the manufacturer for current pricing and lead time. Because of international time changes, this process typically takes at least a day, but can take longer depending on the time the manufacturer needs to calculate pricing.
Can you repair parts?
We can typically coordinate repair at the manufacturer. If a part is deemed unrepairable, we will only invoice for the shipment cost to the manufacturer and any evaluation charge they have.
What is the warranty on parts I purchase from Transatlantic Connection?
We extend the same warranty as the manufacturer of the part. Contact us for specifics on a particular part.
Röhrs Replacement Part Request
If you would like a quotation for Röhrs parts, please use the form below or contact us:
Location: 304 North Main Street, Suite 104, Rockford, IL 61101-1101 USA
If you have photos of the nameplate or part to send, please e-mail them. Pictures of the nameplate can be especially helpful in identifying replacements for older parts.