Elesa-Ganter Replacement Parts Service
ELESA and OTTO GANTER have been co-operating for more than 30 years to create market synergies and to develop new products. In many countries they joined together in partnership under the trademark ELESA+GANTER, to offer the widest range of standard machine elements and components available on the market. Furthermore, a skilled technical staff is always at disposal to develop changes on the standard product to adapt it to specific customer requirements, such as special inserts, stud lengths or different colours.
The Original design is one of the most relevant characteristics of ELESA+GANTER elements together with its unique style, coming from a combination of thorough ergonomic research and special styling care.
These products have been selected many times by the most prestigious international Industrial Design juries, such as "Die gute industrieform" of Hannover "Design Center" of Stuttgart "Compasso d'Oro" of Milan.
For ELESA+GANTER, quality is an absolute value. A philosophy that involves all company processes: from engineering to production and from logistics to marketing.
The company culture is strongly geared towards the involvement and the increase in responsibility
of in-house human resources, helps to create a close-knit team, always motivated to maximize its
efficiency, with the goal of optimising customer service.
As a result of our quality assurance, ELESA and GANTER were among the first companies being cretified according to ISO 9001 during 1993-94.
ELESA and GANTER Quality Systems are about to be certified ISO 9001-2000.
What exactly is your Spare Parts Service?
Transatlantic Connection supplies spare parts originating from Europe and Asia. We aren't the official US representative for most of the companies we supply parts for, but we can get the parts quickly and cost-effectively through our global network of suppliers and shipping companies. Buying those hard-to-find overseas parts from us is easy -- we handle all the international communication, payment, and shipping issues for you.
What information do I need to provide to you?
The more information the better. Typically, we would like to have whatever information can be found on the nameplate, but we need at least the manufacturer's name and part number. Information we would like to have when it is available/appropriate: serial number, town of manufacture, ratio (for gearboxes), electrical information (voltage, frequency, etc.)
Are you the official representative for all these companies?
Transatlantic Connection is the US representative for many companies, but we do not officially represent most of the companies we are able to supply replacement parts for.
Can I get parts faster than you have quoted?
Generally, yes. Parts typically arrive in the US via our weekly consolidated shipment, but we can coordinate a special shipment to save a few days. In extremely urgent cases, we are also able to arrange courier service. Should a critical spare part not be in stock at the manufacturer, we will also work with them to expedite production if possible.
Are you supplying the original part, or a substitute?
Transatlantic Connection supplies the original manufacturer part. If the original is no longer available, we will work with the manufacturer of the part to identify a suitable replacement.
Can you provide technical support for products?
For companies we represent, our technical staff in Rockford, IL is available to provide support. For parts from other manufacturers, our technical support team may not have the answer, but will work with the manufacturer to provide needed support. We are typically not able to provide technical support for parts not supplied by our company.
Will I be billed separately for international inbound freight, customs clearing, and duty costs?
In almost all cases, our quote to you includes all costs related to international shipment -- we won't surprise you with high additional charges at invoice. You only need to pay for the part and to get it from Rockford, Illinois to your location. In some cases, we may quote certain costs separately. If this is the case, the costs will be clearly shown on the quote.
Can you get "proprietary" parts?
Sometimes parts are custom-designed for a particular OEM. If this is the case, the parts are usually only available from the OEM. In certain instances, we are able to supply parts, so please contact us with information for your specific part.
Do you stock parts?
While we do stock some items, most items need to come from the manufacturer.
What types of parts are available?
Virtually any type of component is available. We have supplied parts for most typical industrial equipment, but also some unusual ones -- hydroelectric plants, ski lifts, wind turbines, and ships.
From what countries can you get parts?
Our supply chain is strongest in Germany, the UK, Japan, and Korea, but we can obtain parts from virtually all European and Asian countries.
The nameplate on my part is all in a foreign language. I don't know what number is what!
Send us a photo of the nameplate. Several of our staff members are multi-lingual and can help with translation.
How long do I have to wait for a quote?
For some items we have price lists, allowing us to quote right away. However, for most items, we need to check with the manufacturer for current pricing and lead time. Because of international time changes, this process typically takes at least a day, but can take longer depending on the time the manufacturer needs to calculate pricing.
Can you repair parts?
We can typically coordinate repair at the manufacturer. If a part is deemed unrepairable, we will only invoice for the shipment cost to the manufacturer and any evaluation charge they have.
What is the warranty on parts I purchase from Transatlantic Connection?
We extend the same warranty as the manufacturer of the part. Contact us for specifics on a particular part.
Elesa-Ganter Replacement Part Request
If you would like a quotation for Elesa-Ganter parts, please use the form below or contact us: