Technical Sales Support Specialist

About Us: TAC Rockford is a leading provider of innovative mechanical and technical solutions for CNC machines. We pride ourselves on delivering high-quality products and exceptional customer service. As we continue to grow, we're looking for a dedicated and technically adept individual to join our team as a Technical Sales Support Specialist.

Importantly, this position includes substantial on-the-job training. We do not expect you to be familiar with everything we do; rather, we encourage a willingness to learn and grow with us.

Job Description: As a Technical Sales Support Specialist at TAC Rockford, you will be a crucial part of our customer service and technical support team. You will handle customer inquiries, prepare quotes and proposals, and offer technical assistance throughout the sales process. Your role will also involve creating detailed product drawings, updating website content, and assisting with product assembly as needed.

Required Traits:

• Curiosity and Learning: Demonstrate a strong desire to learn and apply new information effectively.
• Technical Aptitude: Show enthusiasm for learning about mechanical and technical components.
• Customer Service Skills: Exhibit exceptional customer service skills with a positive attitude toward handling inquiries and concerns.
• Communication Skills: Strong interpersonal, telephone, and written communication abilities.
• Friendly Attitude: Maintain a friendly and approachable demeanor.
• Computer Proficiency: Advanced proficiency in computer applications and software.
• Independence: Ability to work independently, manage time efficiently, and complete tasks in a timely manner.

Key Responsibilities:

• Customer Interaction: Professionally respond to customer emails and phone calls, addressing inquiries and providing detailed information.
• Quotes and Proposals: Prepare accurate customer quotes and proposals in a timely manner. Cultivate the ability to ask insightful questions to provide customers what they need, not necessarily what they ask for.
• Drawings and Documentation: Learn and effectively use CAD software to create accurate and detailed product drawings. Develop and update manufacturing drawings, create product illustrations for our website and sales literature, and ensure website content is current and accurate.
• Technical Assistance: Develop a comprehensive understanding of TAC Rockford’s unique product offerings and coordinate pre- and post-sales technical support, including troubleshooting and follow-ups.
• Product Assembly: Assist as needed with short-run and prototype product assembly as required.

Desirable Experience / Background:

• Experience with mechanical or technical products in a similar company setting.
• Background in an office environment with a focus on technical support or customer service.
• Familiarity with CNC machines and graphics software, including CAD.
• Knowledge of mechanical components such as motors, pumps, valves, and cylinders.
• Associate or Bachelor’s degree, or equivalent experience.
• Global experience, including travel or foreign language skills, is a plus.

Why Join Us? At TAC Rockford, we offer a collaborative and supportive work environment where your skills can flourish. We value curiosity, technical expertise, and exceptional customer service.

This position is full-time and in-person. Compensation based on skills and experience. TAC Rockford offers an excellent 401k plan with an industry-leading company match, paid vacation and holidays (including your birthday and a Ferris Bueller's Day Off), Rockford MakerSpace membership (RockfordMakerSpace.org). Health insurance is not provided.

If you’re ready to contribute to a forward-thinking team and advance your career, we encourage you to apply. Send your resume to careers@tac.us along with a note telling us why you believe working at TAC Rockford is a great fit for you. Only applications including both will be considered.